Delivery Information

1. Q. Do your delivery or shipping speed include production time?
   A. Yes, always! Our listed speeds include both the time it takes to pack your order and deliver it to you, and for digital delivery it can take a few hours to process any legal paperwork such as warranties.
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3. Q. Do you offer expedited shipping?
   A. Our fastest option is Express Shipping (1-3 business days) which may include the packing your order and the delivery.
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5. Q. Are your shipping times guaranteed?
   A. When you add an item to your cart, you’ll be asked to choose a shipping speed. After that, we’ll show you the promised arrival date for your item – and we stand by that. Bad weather and carrier delays can happen, but if your order doesn’t get there on time and you’re not satisfied, neither are we. Contact us and we’ll make it right.
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7. Q. Do you offer free shipping?
   A. All our digital delivery products include free delivery to your registered email address, some items will require a shipping fee, which is dependant on your location, but will be displayed with the product in checkout.
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9. Q. Do I get tracking info? Where can I find it?
   A. Once your order ships, we’ll send you a shipment confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available). You can also go to your order history to look up tracking info.
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11. Q. Which shipping carriers do you use?
    A. We use a variety of shipping carriers, including Royal Mail, DHL & DPD. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.
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13. Q. Can I arrange for my own shipping provider / courier to deliver my order?
    A. We’re sorry, but because of our process, we can’t accommodate special shipping requests.
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15. Q. Is there a way to pick up my package?
    A. No, we do not offer collection at this time.
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17. Q. Do you ship internationally? Which countries do you deliver to?
    A. Yes, international shipping is available to the following destinations: Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, Greece, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, but some products may not qualify for international shipping.
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19. Q. My package was supposed to arrive today, but I have not received it yet. What should I do?
    A. Packages are normally delivered to you by 8pm in your time zone weekdays. If it is not yet 8pm you can view your tracking information in your Order History under My Account. You can also contact us at any time, and we’ll be glad to assist.
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21. Q. What if my package is returned to the sender?
    A. If the carrier was unable to deliver your order and it was returned to our manufacturing facility, please Contact us and we’ll reship your order free of charge.
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23. Q. My product contains a defect or is damaged, what can be done?
    A. If the product is damaged and / or contains manufacturing defects when you receive your order, please Contact us and we’ll investigate the issue and if necessary we will send you a replacement free of charge.